Corporate report: DWP complaints: Annual report by the Independent Case Examiner 2022 to 2023

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Independent Case Examiner

December 14

00:00 2023

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DWP complaints: Annual report by the Independent Case Examiner 2022 to 2023

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DWP complaints: Annual report by the Independent Case Examiner 2022 to 2023

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This report explains the Independent Case Examiners (ICEs) work on Department for Work and Pensions (DWP) complaints received between 1 April 2022 and 31 March 2023.

The report covers the following areas of work:

working age benefits (Jobcentre Plus)
disability benefits
retirement services
Debt Management
private sector companies that provide services on behalf ofDWP
Child Maintenance Service
Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiners office.

Published 14 December 2023

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