Corporate report: DWP complaints: Annual report by the Independent Case Examiner 2021 to 2022

Independent Case Examiner

December 16
10:04 2022

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2021 to 31 March 2022

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


This report explains the Independent Case Examiners (ICEs) work on Department for Work and Pensions (DWP) complaints received between 1 April 2021 and 31 March 2022.

The report covers the following areas of work:

  • working age benefits (Jobcentre Plus)
  • disability benefits
  • retirement services
  • Debt Management
  • private sector companies that provide services on behalf of DWP
  • Child Maintenance Service
  • Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiners office.

Published 16 December 2022

Share This

Enjoyed this? Why not share it with others if you've found it useful by using one of the tools below: