Corporate report: DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020

Independent Case Examiner

October 30
09:30 2020

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2019 to 31 March 2020

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This report explains the Independent Case Examiners (ICEs) work on Department for Work and Pensions (DWP) complaints received between 1 April 2019 and 31 March 2020.

The report covers the following areas of work:

  • working age benefits (Jobcentre Plus)
  • disability benefits
  • pensions
  • Debt Management
  • private sector companies that provide services on behalf of DWP
  • Child Maintenance Service
  • Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiners office.

Published 30 October 2020

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