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Corporate report: DWP complaints: Annual report by the Independent Case Examiner 2021 to 2022

Independent Case Examiner

December 16
10:04 2022

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2021 to 31 March 2022

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Details

This report explains the Independent Case Examiners (ICEs) work on Department for Work and Pensions (DWP) complaints received between 1 April 2021 and 31 March 2022.

The report covers the following areas of work:

  • working age benefits (Jobcentre Plus)
  • disability benefits
  • retirement services
  • Debt Management
  • private sector companies that provide services on behalf of DWP
  • Child Maintenance Service
  • Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiners office.

Published 16 December 2022

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