GovWire

Book and plan your visit to Cardiff prison

To visit someone in Cardiff Prison you must:

• be on that persons visitor list
• book your visit at least 48 hours in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There are limits to the number of visits a prisoner can have. This varies depending on their circumstances. You can check this with Cardiff Prison.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Cardiff Prison
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online, by telephone or by emailing hmppsvisitbooking@justice.gov.uk.

Family Services booking line will operate Monday to Friday 9am to 5pm.

Booking line: 0300 303 2301 and select social visits option.

Visiting times:

• Monday to Friday: 2:15pm to 3:45pm

How to book legal and professional visits

To book a Legal Visit call: 0300 303 2301 and select legal visits option.

To book via email: HMPPSvisitbooking@justice.gov.uk.

Legal visit times:

• Monday to Friday: 9am to 10am, 10:30am to 11:30am, 2pm to 3pm and 3:15pm to 4:15pm

Getting to Cardiff Prison

Find Cardiff Prison on a map

Cardiff Prison is about a mile from Cardiff Central station and next to Cardiff Queen Street station.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is no visitor parking but there is an NCP multi-story car park directly opposite the prison. The road outside the prison also allows Blue Badge holders to make short stops.

Entering Cardiff Prison

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Please be aware that mandatory entry and exit, security procedures can cause delay. You are advised to arrive at the prison 30 mins before the start time of your visit. Please be aware exiting the prison may take some time. Please consider these factors when making travel plans/arrangements. Entry and exit procedures are essential in protecting the public and maintaining a safe environment at HMP Cardiff.

Visitors should dress appropriately. You may be turned away if you are wearing items like revealing clothing or clothing with offensive slogans. Ask at the visitors centre if you have questions about appropriate dress.

Refreshments are available during your visit.

There are strict controls on what you can take into Cardiff Prison. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats, which can be stored inside the entrance. Cardiff has pushchairs that can be borrowed while visiting.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

Invisible Walls provide the family services at HMP Cardiff. Advice and support is from the staff.

The visits centre is open daily before visits.

Email Invisiblewalls.cardiff@justice.gov.uk with any questions.

Family days

HMP Cardiff run 10 family visits a year, along with 10 baby groups sessions. Additional family interventions are completed when required.

Keep in touch with someone at Cardiff Prison

There are several ways you can keep in touch with someone during their time at Cardiff Prison.

Secure video calls

You will need to download and install the free Prison Video app from the Apple App Store or Google Play Store (or equivalent app stores outside the UK) on your phone or tablet device and then create an account. Only people aged 18 or over can register for an account with Prison Video.

You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participants face.

You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else.

A user guide and other information is available at www.prisonersfamilies.org/prison-video.

Secure video call times:

• Tuesday to Friday: 9am to 9:30am, 9:50am to 10:20am, 10:40am to 11:10am, 11:30am to 12pm

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Cardiff Prison using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Cardiff Prison.

Letters

You can write at any time.

Include the persons name and prisoner number on the envelope.

If you do not know their prisoner number, contact Cardiff Prison.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Friends and family can hand in the following items before a visit on a Saturday or Sunday:

• court clothes (shirts, trousers, shoes, ties and jackets)
• underwear and up to 5 pairs of socks
• reading glasses or contact lenses

Prisoners on enhanced behaviour or on remand are also allowed one top and one pair of bottoms. There are some restrictions, including no hoodies, black or white tops, zips or football shirts.

Make sure to label the items with the persons name and prisoner number.

All items will be opened and checked by officers

View the original news story