Guidance: Tiered application service: the service levels we provide

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Hm Passport Office

October 26

15:15 2022

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Tiered application service: the service levels we provide

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This tells HM Passport operational staff about TAS (tiered application service). We use TAS to describe the different service levels we provide, including:

what the different service levels are
who can apply for what service level
who can upgrade their application to another service level
when to downgrade an application service level
TAS exceptions

We are aware this publication may have accessibility issues. We are reviewing it so that we can fix these. Read more about our accessible documents policy.

Published 9 November 2021
Last updated 26 October 2022 +show all updates

26 October 2022
This guidance has been updated, including the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
3 October 2022
Accessible version added.
9 November 2021
First published.

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