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Hm Passport Office


Guidance: Disclosure of death registration information: how to apply

Guidance: Disclosure of death registration information: how to apply

Eligibility and application guidance for organisations wishing to gain access to death registration information.

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Guidance: How we communicate with customers

Guidance: How we communicate with customers

Information about how staff communicate with customers.

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Guidance: Urgent government business or compassionate travel

Guidance: Urgent government business or compassionate travel

Guidance on how to deal with passport applications for customers that need to travel urgently for urgent government business or compassionate reasons.

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Guidance: Additional passports

Guidance: Additional passports

Guidance for Her Majesty's Passport Office staff on passport applications from customers in the UK and overseas who ask for additional (more than 1) passports.

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Guidance: Treaty rights passport applications

Guidance: Treaty rights passport applications

This guidance is for anyone applying for a British passport who was born in the UK to parent(s) from the EEA.

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Guidance: Delivery addresses for passports and documents

Guidance: Delivery addresses for passports and documents

Information about how staff deal with delivery addresses for new passports and the return of supporting documents.

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Guidance: British overseas citizen passports

Guidance: British overseas citizen passports

Information about how staff deal with passport applications for customers who hold British overseas citizen status.

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Guidance: Registering a venue for civil marriage and civil partnership

Guidance: Registering a venue for civil marriage and civil partnership

This guidance from the Registrar General explains the process for approving premises as venues for civil marriages and partnerships.

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Transparency data: HM Passport Office data: Q2 2021

Transparency data: HM Passport Office data: Q2 2021

Data on HM Passport Office activities.

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Transparency data: General Record Office (HMPO) transparency data: Q2 2021

Transparency data: General Record Office (HMPO) transparency data: Q2 2021

Data on Her Majesty's Passport Office application volumes.

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Guidance: British protected persons

Guidance: British protected persons

Information about how staff deal with passport applications for customers who hold British protected persons status.

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Guidance: British subject status

Guidance: British subject status

Information about how staff deal with passport applications for customers who hold British subject status.

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Guidance: Passport printing

Guidance: Passport printing

Information for staff on the process to print a passport, the differences between central print and local print and how to collect printed passports.

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Guidance: Collective passport

Guidance: Collective passport

Information for staff about how to deal with the collective passport process.

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Guidance: Applying for a passport

Guidance: Applying for a passport

How to fill in your passport application form and provide a correct photo.

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Guidance: Treaty rights

Guidance: Treaty rights

How to deal with a passport application for a customer whose claim is through a European Economic Area national who exercised Treaty rights.

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Guidance: Customer conduct

Guidance: Customer conduct

Guidance for staff on how to handle customers who exhibit threatening, abusive or violent behaviour.

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Guidance: Customer conduct

Guidance: Customer conduct

Guidance for staff on how to handle customers who exhibit threatening, abusive or violent behaviour.

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Guidance: Discover your family history

Guidance: Discover your family history

Describes how the General Register Office can help you research your family tree and family history.

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Guidance: Civil partnerships on religious premises: further information

Guidance: Civil partnerships on religious premises: further information

Further information on the approval of premises as venues for civil marriage and civil partnerships.

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Guidance: Passport rules for travel to Europe

Guidance: Passport rules for travel to Europe

Find out if you need to renew your passport before you travel to Europe and which countries the rules apply to.

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Guidance: Damaged British passports

Guidance: Damaged British passports

Guidance for staff on how to check a damaged British passport, sent as a supporting document, and how to replace a damaged British passport.

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Guidance: Secretaries (for marriages) of synagogues: advice for marriage ceremonies

Guidance: Secretaries (for marriages) of synagogues: advice for marriage ceremonies

Explains the roles and responsibilities of secretaries (for marriages) of synagogues at marriage ceremonies.

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Guidance: Lost, stolen and recovered passports: LSR team

Guidance: Lost, stolen and recovered passports: LSR team

Guidance for staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.

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Guidance: Lost, stolen and recovered passports: examiner guidance

Guidance: Lost, stolen and recovered passports: examiner guidance

Guidance for staff on dealing with applications to replace passports that have been reported lost or stolen.

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Form: What to do with a passport when the passport holder has died

Form: What to do with a passport when the passport holder has died

How to send a deceased person's passport back to Her Majesty's Passport Office (HMPO).

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Guidance: Places of worship registered for marriage

Guidance: Places of worship registered for marriage

Places of worship, including those registered for marriages under the Marriage Act, both for the marriage of opposite sex and same sex couples.

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Guidance: Digital referee: how to examine

Guidance: Digital referee: how to examine

Explains how to deal with a customerís digital referee.

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Guidance: Recording decisions, case notes and passport notes

Guidance: Recording decisions, case notes and passport notes

Explains the importance of reading and recording permanent records of information, such as case notes and passport notes.

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Guidance: Confirming identity: countersignatory and digital referees

Guidance: Confirming identity: countersignatory and digital referees

Explains who can confirm a customerís identity and how they do this.

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Guidance: Countersignatory: how to examine

Guidance: Countersignatory: how to examine

Guidance for Her Majestyís Passport Office staff who examine the countersignatories of UK and overseas applications.

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Guidance: Registering a venue for civil marriage and civil partnership

Guidance: Registering a venue for civil marriage and civil partnership

This guidance from the Registrar General explains the process for approving premises as venues for civil marriages and partnerships.

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Promotional material: Secretary for marriages newsletter

Promotional material: Secretary for marriages newsletter

This newsletter provides marriage registrars in synagogues with useful information to help you perform your registration duties.

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Promotional material: Clergy newsletters

Promotional material: Clergy newsletters

The GRO's clergy newsletter contains guidance, reminders, news items and helpful information for registering marriages.

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Promotional material: Authorised persons newsletters

Promotional material: Authorised persons newsletters

The authorised persons newsletters from GRO contain news, guidance and useful information for people authorised to register marriages.

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Guidance: Place and country of birth

Guidance: Place and country of birth

Guidance for staff about the customerís place and country of birth and how they must be shown on the passport and in our records.

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Guidance: Date of birth

Guidance: Date of birth

Guidance for staff about the customerís date of birth and how it must be shown on the passport and in our records.

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Guidance: Welsh language

Guidance: Welsh language

Guidance for Her Majestyís Passport Office staff on services offered to Welsh speaking customers.

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Guidance: Royal Prerogative

Guidance: Royal Prerogative

Information regarding the Royal Prerogative in relation to passport applications.

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Cancel a lost or stolen passport

Cancel a lost or stolen passport

What you need to do if your passport has been lost or stolen and you need to travel urgently - emergency travel document and replacement passport.

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Promotional material: Clergy newsletters

Promotional material: Clergy newsletters

The GRO's clergy newsletter contains guidance, reminders, news items and helpful information for registering marriages.

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Guidance: Disclosure of death registration: template and advice

Guidance: Disclosure of death registration: template and advice

Template and advice for disclosure of death registration applicants.

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Transparency data: General Record Office (HMPO) transparency data: Q1 2021

Transparency data: General Record Office (HMPO) transparency data: Q1 2021

Data on Her Majesty's Passport Office application volumes.

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Transparency data: HM Passport Office data: Q1 2021

Transparency data: HM Passport Office data: Q1 2021

Data on HM Passport Office activities.

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Guidance: Secretaries (for marriages) of synagogues: advice for marriage ceremonies

Guidance: Secretaries (for marriages) of synagogues: advice for marriage ceremonies

Explains the roles and responsibilities of secretaries (for marriages) of synagogues at marriage ceremonies.

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