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Consumer Rights And Issues


New strategy launched to keep consumers safe and protect businesses that do the right thing

New strategy launched to keep consumers safe and protect businesses that do the right thing

Office for Product Safety and Standards launches first ever strategy to further enhance the UK’s world-leading product safety regime

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City of Wolverhampton wins Touchstone Award 2018

City of Wolverhampton wins Touchstone Award 2018

The Touchstone Award, sponsored by the British Hallmarking Council, is a national award for trading standards in hallmarking.

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New Payment Plans for Licence Fee to be trialled

New Payment Plans for Licence Fee to be trialled

The government has changed rules to allow the BBC to trial a new simpler payment plan for the licence fee. The pilot looks at ways to help lower income households who have struggled to keep up with payments

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New rules introduced to protect consumers against ticket touting

New rules introduced to protect consumers against ticket touting

New rules will require sellers and platforms to provide more information around resold event tickets, protecting consumers from rip off prices

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Government to clamp down on unsafe lasers

Government to clamp down on unsafe lasers

Government announces new measures to tackle the sale of unsafe laser pointers.

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Children to be given extra protection online

Children to be given extra protection online

The Government has proposed a new statutory power to ensure children’s data in the UK is given an extra level of protection.

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Government affirms commitment to strong consumer protections post Brexit

Government affirms commitment to strong consumer protections post Brexit

Government ministers meet with consumer groups to discuss impact of the UK’s exit from the EU

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Government appoints new members to Competition and Markets Authority Panel

Government appoints new members to Competition and Markets Authority Panel

The Business Secretary, Greg Clark, has appointed 16 new members to the panel of the Competition and Markets Authority (CMA).

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British Hallmarking Council appoints new Chairman

British Hallmarking Council appoints new Chairman

Noel Hunter OBE has been appointed as Chairman of the British Hallmarking Council with effect from 6 April 2017.

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London Borough of Ealing wins prestigious Touchstone Award 2017

London Borough of Ealing wins prestigious Touchstone Award 2017

The Touchstone Award, sponsored by the British Hallmarking Council (BHC), is a national award for trading standards in hallmarking.

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New £1 coin: Exchequer Secretary strikes billionth new pound

New £1 coin: Exchequer Secretary strikes billionth new pound

"We are here today to mark an important milestone, as the billionth new pound coin is struck", says Exchequer Secretary

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Product recall

Product recall

Information on the latest product recalls from watchdogs and manufacturers.

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GC function explained at lunchtime lecture for European Commission

GC function explained at lunchtime lecture for European Commission

The Deputy Government Chemist, Selvarani Elahi, gave a lunchtime lecture at the European Commission’s Joint Research Centre in Geel, Belgium

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CEN updates affecting chemical measurements March 2017

CEN updates affecting chemical measurements March 2017

Changes to standards and technical documents updated by CEN that affect those carrying out chemical measurement in support of regulation

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South West Water fined for Devon sewage spill

South West Water fined for Devon sewage spill

A blocked pipe meant bank holiday bathers had to avoid Dawlish waters.

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GC collaborates in research about dangers in food supplements

GC collaborates in research about dangers in food supplements

Many food supplements contain hidden pharmaceutical ingredients that could be causing serious health risks, according to research

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Consumer Minister attends first meeting of working group on product recalls and safety

Consumer Minister attends first meeting of working group on product recalls and safety

The first meeting of a working group set up to deliver urgent recommendations to improve the safety of white goods has taken place.

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Consumer Minister attends first meeting of working group on product recalls and safety

Consumer Minister attends first meeting of working group on product recalls and safety

The first meeting of a working group set up to deliver urgent recommendations to improve the safety of white goods has taken place.

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Government demands more action from Whirlpool on faulty tumble dryers

Government demands more action from Whirlpool on faulty tumble dryers

Consumer minister writes to Whirlpool UK asking for reassurance that everything possible is being done to ensure the safety of consumers.

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Consumer Rights Act first birthday

Consumer Rights Act   first birthday

The Consumer Rights Act came into force one year ago today (1 October 2016) in the biggest shake up of consumer law in a generation.

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Waste water and gas treatment: new best available techniques published

Waste water and gas treatment: new best available techniques published

New Commission Implementing Decision establishes best available techniques (BAT) for waste water and waste gas treatment/management systems in the chemical sector

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Use of hazardous substances in electronic equipment restricted

Use of hazardous substances in electronic equipment restricted

The European Commission has published an amendment to Annex IV of EU Directive 2011/65/EU

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EU Cosmetic Products Regulation Updated

EU Cosmetic Products Regulation Updated

The European Commission has published an amendment to the Cosmetic Products Regulations to include a new nanomaterial ingredient

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OPG’s new guides show how to be an attorney

OPG’s new guides show how to be an attorney

Office of the Public Guardian publishes comprehensive guidance to being an attorney – someone who makes crucial decisions for someone else.

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Membership of Recall Review Steering Group

Membership of Recall Review Steering Group

Business Minister Anna Soubry has established a new industry-led group to work with government to improve product safety recalls in the UK.

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Better Markets Bill to arm consumers with more power and choice

Better Markets Bill to arm consumers with more power and choice

The government has taken steps to improve Britain’s competitiveness and open up markets, in a bid to empower consumers with greater choice.

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Business Minister Anna Soubry urges Trading Standards crackdown on laser pens

Business Minister Anna Soubry urges Trading Standards crackdown on laser pens

Business Minister Anna Soubry has written to Trading Standards calling on them to do more to crackdown on illegal laser pens being sold in the UK.

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Government welcomes measures to tackle insurance fraud

Government welcomes measures to tackle insurance fraud

A series of measures put forward by the IFT (Insurance Fraud Taskforce) will help tackle insurance fraud and reduce costs for consumers.

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EU Cosmetic Regulation Updated

EU Cosmetic Regulation Updated

The European Commission has published an amendment to the Cosmetic Products Regulations

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Nonylphenol ethoxylates to be banned in imported clothing and textiles

Nonylphenol ethoxylates to be banned in imported clothing and textiles

Nonylphenol ethoxylates to be banned in imported clothing and textiles

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TTIP: an overview of the EU US free trade deal

TTIP: an overview of the EU US free trade deal

Explains the aim of the deal, the negotiations and the benefits to businesses and consumers.

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TTIP: the EU US free trade deal and regulatory standards

TTIP: the EU US free trade deal and regulatory standards

Explains how the EU-US free trade deal will make trade easier and cheaper by reducing unnecessary differences in regulation.

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Power company works with regulator to devise environmental tool

Power company works with regulator to devise environmental tool

Scottish Hydro Transmission partners with Scottish Environment Protection Agency on novel way to value land use changes

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Mobile phone roaming charges set to end

Mobile phone roaming charges set to end

From June 2017, mobile roaming charges will no longer apply within the EU for making calls, sending texts and using the internet.

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Suspended solicitor guilty of providing illegal immigration advice

Suspended solicitor guilty of providing illegal immigration advice

Suspended solicitor convicted on 4 offences of providing illegal immigration advice.

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Indian national convicted of providing unlawful immigration advice

Indian national convicted of providing unlawful immigration advice

Student consultant convicted of providing unqualified immigration advice.

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Consumer Rights Act 2015 comes into force 1 October 2015

Consumer Rights Act 2015 comes into force 1 October 2015

The Consumer Rights Act 2015 introduces weights and measures and hallmarking changes that will benefit business and Trading Standards.

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CMA consults on unfair contract terms guidance

CMA consults on unfair contract terms guidance

The CMA has today opened a consultation on a suite of draft unfair contract terms guidance.

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Accountant admits providing unregulated immigration advice

Accountant admits providing unregulated  immigration advice

Moldovan accountant fined £2,000 for 8 counts of providing illegal advice.

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PM unites with business in call for ambitious EU US trade deal

PM unites with business in call for ambitious EU US trade deal

The PM discussed free trade between the European Union and the United States with European business leaders at a CBI event in Brussels.

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Transatlantic Trade and Investment Partnership (TTIP): benefits and concerns

Transatlantic Trade and Investment Partnership (TTIP): benefits and concerns

Top things to know about the free trade agreement currently under negotiation between the EU and the USA.

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Full decision published in care home medicine cartel case

Full decision published in care home medicine cartel case

The CMA has published the full non-confidential version of an OFT decision made earlier this year about a market-sharing agreement.

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NMRO investigation into special purpose lamps

NMRO investigation into special purpose lamps

Investigation into the availability, labelling, and prevalence of 'special purpose lamps' in reference to ecodesign legislation.

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Press briefing: morning 5 November 2014

Press briefing: morning 5 November 2014

The Prime Minister's Official Spokesperson answered questions on mobile phone ‘not-spots’, EU budget and EU immigration.

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Celebrating the Canal & River Trust’s Olympic Legacy

Celebrating the Canal & River Trust’s Olympic Legacy

Water Minister Dan Rogerson visited Queen Elizabeth Olympic Park this week to see the Canal & River Trust's work to restore waterways.

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