GovWire

The Office of Rail and Road (ORR) has published four notices of statutory consultations on changes to modify complaints handling obligations in rail licences and Statement of National Regulatory Provisions (SNRPs).

ORRs consultations set out its proposals to modify the condition in licences and SNRPs in two distinct ways:

• changes regarding licence holders complaints handling obligations
• changes regarding licence holders membership of the relevant Alternative Dispute Resolution (ADR) scheme