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Where an individual that is eligible for the Windrush Compensation Scheme is experiencing an urgent or exceptional need, they may be entitled to a payment ahead of applying for, or receiving, compensation.

This policy sets out the circumstances when these payments might apply, and includes a guide to the supporting information and documents that individuals should consider when requesting urgent and exceptional support.

All enquiries and requests for urgent and exceptional support should be directed to the Windrush Help Team.

Email: commonwealthtaskforce@homeoffice.gov.uk

Telephone: 0800 678 1925

Monday to Friday, 9am to 5pm

Saturday and Sunday, 10am to 3pm