GovWire

This follows an internal review by the Chief Caseworker Unit, part of the Home Offices Customer Operations Support Services department, to streamline delivery and explore ways of improving the services. The Chief Caseworker Unit took over the RSSS and escalations service on 31 October 2022, to move the service out of Immigration Enforcement.

The Chief Caseworker Units internal review also identified a number of other recommendations including:

• the development of a new user agreement
• provision of further information to those without status (including voluntary return)
• feedback loops with both internal and external key stakeholders

These recommendations were all supported and agreed at an advisory panel consisting of government representatives from the Chief Caseworker Unit, Immigration Enforcement and the Department for Levelling Up, Housing and Communities (DLUHC), along with Rough Sleeping Leads within Local Authorities and sector organisations.

The accompanying guide sets out the purpose of the HES, its intentions and how referrals are processed. It also explains the roles and responsibilities of all parties involved including HES Users, the HES service and wider Home Office departments.