Guidance: Specialist Telephone Advice in Housing & Debt from May 2020

Legal Aid Agency

October 23
13:34 2019

Information for Applicants CLA Housing & Debt Procurement Process

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Latest Updates

23 October 2019 Housing & Debt Telephone Advice Services in England and Wales from 1 May 2020

A new tender opportunity to deliver CLA Specialist Telephone Advice Services in the Housing & Debt Categories has opened.

The deadline for submitting tenders is 12 noon on 22 November 2019

The LAA is inviting Applicants to submit a Tender for a 2018 CLA Contract to deliver CLA Specialist Telephone Advice Services in the Housing & Debt Categories of law from 1 May 2020. The contract will be offered for an initial period until 31 August 2021. This is subject to the LAAs rights of early termination and the right to extend.The LAA is seeking to award a single contract through this procurement process, in addition to the two existing contracts which will continue.

Further information on this procurement process including the requirements Applicants will need to meet can be found in the Information for Applicants (IFA) document in the documents section above.

Contract documentation is available on the 2018 CLA Contract page.

All tenders must be submitted using the e-Tendering system, accessed either through a link on the tender pages of the LAA website or directly at: A helpline has been set up to support you if you have technical problems with the e-Tendering system:; 0800 069 8630.

If organisations have any questions about the content of the IFA these must be raised through the e-Tendering system by 12 noon on 4 November.

Questions of wider interest will be collated and answered through a frequently asked questions document which will be published on this web page during the week commencing 11 November 2019.

Published 23 October 2019

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