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Details
This guidance tells HM Passport Office staff:
why they must withdraw a passport application
when they must withdraw an application
when the system automatically withdraws an application
It also tells staff how to:
withdraw an application on the system
update the system when they withdraw an application
deal with customers who send in their documents after the system has automatically withdrawn their online application
Published 19 December 2022 Last updated 5 March 2024 +show all updates
Updated withdrawing passport applications guidance to confirm an application should not be withdrawn if the customer has confirmed HM Passport Office has received their documents. Sections covered in other guidance have also been removed.
