Guidance: Digital Customer Services: caseworker guidance

Hm Passport Office

November 1
14:26 2023


This guidance tells HM Passport Office staff about Digital Customer Services (DCS) and explains:

  • what services are available online
  • who can apply online, and how they apply and what information they must give us
  • what documents the customer must send us and how we will return them
  • when the customer must supply a digital referee
Published 1 November 2023

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