Guidance: Confirming ID: referees

Hm Passport Office

May 12

15:13 2023

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This guidance tells HM Passport Office staff:

about the purpose of a person who confirms a customer identity
about the criteria to be a person, who confirms a customers identity
when staff may use discretion (when examining a person who confirms a customer identity)

Published 9 July 2021
Last updated 12 May 2023 +show all updates

12 May 2023
Clarified that you do not need to ask for a colour photocopy of an Irish passport. Replaced references to Teleperformance with Contact Centre.
19 December 2022
This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
26 September 2022
Accessible version added.
9 July 2021
First published.