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Guidance: Delivery addresses for passports and documents

Hm Passport Office

September 28
09:23 2022

Delivery addresses for passports and documents

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Details

This guidance tells Her Majestys Passport Office staff why we need a delivery address and how to:

  • correctly record a customers address to prevent errors and incorrect deliveries of passports and supporting documents
  • ask for evidence to use and record an alternative or care of address
  • change a customers delivery address after they send in their application
  • confirm an address for a third party or vulnerable person
  • check a customers address using Digital Application Process (DAP)
  • update a customers address on DAP
  • when and how to use the Application Management System, alternative address field

This guidance must be used for deliveries of new passports and the return of supporting documents. This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application.

We are aware this PDF publication may have accessibility issues. We are reviewing this so that we can fix it.

Read more about our accessible documents policy.

Published 13 September 2021
Last updated 28 September 2022 +show all updates
  1. Accessible version added.

  2. First published.

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