GovWire

Detailed guide: PPE portal: how to order emergency personal protective equipment

Department Of Health

August 17
08:00 2020

The PPE portal can be used by social care and primary care providers to order and receive critical coronavirus (COVID-19) personal protective equipment (PPE).

Providers who can use the service will receive an email invitation to register.

The Department of Health and Social Care (DHSC) has partnered with eBay, Clipper Logistics and Royal Mail to develop this service.

Orders will be managed in line with Public Health England (PHE) guidance and wider availability from the NHS Supply Chains central PPE logistic operations.

Who can use the portal

You can only log in and place an order if youve received an email invitation to register.

The PPE portal can be used by:

  • GPs
  • residential social care providers
  • domiciliary social care providers
  • pharmacies
  • dentists
  • orthodontists
  • optometrists

If youre a provider in one of these categories, your invitation to register will be sent to your email account registered with Care Quality Commission (CQC), NHS Business Services Authority (BSA), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA).

When to use the portal

The PPE portal is an emergency top-up system.

You should continue using your business-as-usual and wholesaler routes to access PPE. You should only use the PPE portal for additional PPE if needed.

Youll be able to place multiple orders weekly, up to the limits below.

Order limits

GPs

GPs with fewer than 8,000 patients can order (per week):

  • 100 IIR masks
  • 200 aprons
  • 400 gloves (200 pairs)
  • one bottle of hand hygiene (usually 500ml)
  • one box of visors (usually 50 per box)

GPs with 8,000 patients or more can order (per week):

  • 200 IIR masks
  • 400 aprons
  • 800 gloves (400 pairs)
  • 2 bottles of hand hygiene (usually 500ml)
  • one box of visors (usually 50 per box)

Domiciliary care providers

Domiciliary care providers with fewer than 20 clients can order (per week):

  • 200 IIR masks
  • 400 aprons
  • 800 gloves (400 pairs)
  • 2 bottles of hand hygiene (usually 500ml)
  • one box of visors (usually 50 per box) per week

Domiciliary care providers with 20 or more clients can order (per week):

  • 300 IIR masks
  • 600 aprons
  • 1,200 gloves (600 pairs)
  • 3 bottles of hand hygiene (usually 500ml)
  • one box of visors (usually 50 per box) per week

Residential care homes

Residential care homes with fewer than 10 beds can order (per week):

  • 200 IIR masks
  • 400 aprons
  • 800 gloves (400 pairs)
  • 2 bottles of hand hygiene (usually 500ml)
  • one box of visors (usually 50 per box) per week.

Residential care homes with 10 or more beds can order (per week):

  • 300 IIR masks
  • 600 aprons
  • 1,200 gloves (600 pairs)
  • 3 bottles of hand hygiene (usually 500ml)
  • one box of visors (usually 50 per box)

Pharmacies

All pharmacies can order (per week):

  • 50 IIR masks
  • 100 aprons
  • 200 gloves (100 pairs)
  • one bottle of hand hygiene (usually 500ml)

Dentists

Dentists should calculate their number of units of dental activity (UDAs) plus (number of units of orthodontic activity (UOAs), if any, multiplied by 1.5) per practice per year.

For example, a practice that carries out 2,000 UDAs and 1,000 UOAs per year should report 2,000 plus (1,000 multiplied by 1.5) to get a composite metric of 3,500.

Dentists that annually undertake less than 6,000 of the composite metric can order (per week):

  • 100 IIR masks
  • 200 aprons
  • 800 gloves (400 pairs)
  • one box of visors (usually 50 per box)
  • one bottle of hand hygiene (usually 500ml)

Dentists that undertake 6,000 or more of the composite metric can order (per week):

  • 200 IIR masks
  • 400 aprons
  • 1,600 gloves (800 pairs)
  • one box of visors (usually 50 per box)
  • 2 bottles of hand hygiene (usually 500ml)

Orthodontists

Orthodontists should calculate their number of units of orthodontic activity (UOAs) plus (number of units of dental activity (ODAs), if any, multiplied by 0.66) per practice per year.

For example, a practice that undertakes 2,000 UOAs and 1,500 UDAs per year should report 2,000 plus (1,500 multiplied by 0.66) to get a composite metric of 2,990.

Orthodontists that annually undertake less than 6,000 of the composite metric can order (per week):

  • 100 IIR masks
  • 200 aprons
  • 800 gloves (400 pairs)
  • one box of visors (usually 50 per box)
  • one bottle of hand hygiene (usually 500ml)

Orthodontists that annually undertake 6,000 or more of the composite metric can order (per week):

  • 200 IIR masks
  • 400 aprons
  • 1,600 gloves (800 pairs)
  • one box of visors (usually 50 per box)
  • 2 bottles of hand hygiene (usually 500ml)

Optometrists

Optometrists that carry out fewer than 10 sight tests daily can order (per week):

  • 100 IIR masks
  • 100 aprons
  • 100 gloves (50 pairs)
  • one box of visors (usually 50 per box)
  • one bottle of hand hygiene (usually 500ml)

Optometrists that carry out 10 or more sight tests daily can order (per week):

  • 200 IIR masks
  • 200 aprons
  • 200 gloves (50 pairs)
  • one box of visors (usually 50 per box)
  • 2 bottles of hand hygiene (usually 500ml)

Delivery times and cost

PPE ordered from the portal is free of charge.

Orders will be delivered by Royal Mail within:

  • 48 hours for orders placed before 1pm
  • 72 hours for orders placed after 1pm

PPE standards

All PPE offered on the portal meets UK government quality standards.

When to use local resilience forums

If you cannot get the PPE you need through wholesaler routes or the PPE portal, contact your local resilience forums (LRFs).

Providers who are not invited to use the portal should continue using their LRFs if they cannot get the PPE they need through wholesaler routes.

Contact us

Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal.

The team is available from 7am to 7pm, 7 days a week, to help resolve your queries.

Published 5 June 2020
Last updated 17 August 2020 +show all updates
  1. Added dentists, orthodontists and optometrists to the categories of provider that are invited to order from the portal.

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