GovWire

The Aviation Passenger Charter sets out what you, as a passenger, need to know about your rights and responsibilities when flying.

The charter breaks down your journey into stages, to help give you the information you need to:

• plan and book your trip
• travel to and through the airport
• take your flight abroad
• return to the UK
• get special assistance to help you travel

It also covers what you can reasonably expect from your airline, travel agent, tour operator and airport, and what you can expect if things go wrong.

There is also a summary document which gives a quick summary of your rights. It links to the passenger charter for further information.

Feedback

If you have any feedback or comments on the Aviation Passenger Charter, please send them to AviationConsumers@dft.gov.uk.