Hm Courts Tribunals Service
Details of processing or reply times for work at the County Court Money Claims Centre (Salford) and the County Court Business Centre (Northampton).
Customers should consider the processing times in the table before contacting the Business Centres or Contact Centre to make enquiries about progress of work.
The Money Claim Online Helpdesk can be contacted by email or by telephone on 0300 123 1057.
The County Court Business Centre can be contacted by email or by telephone on 0300 123 1056.
The County Court Money Claims Centre can be contacted by email or by telephone on 0300 123 1372.
Information correct as at 8 August 2022.
| Type of process | Number of working days from receipt to processing or reply Money Claims Centre Salford | Number of working days from receipt to processing or reply Business Centre Northampton |
|---|---|---|
| Issue of new claim | 11 | Automated online issue |
| Help with fees application | 12 | N/A |
| Acknowledgement of service | 12 | Day of receipt |
| Defence and /or counterclaim prior to issue of the directions questionnaire | 11 | Day of receipt |
| Processing a directions questionnaire | 11 | 5 |
| Entry of judgment (online) | N/A | Automated online issue |
| Entry of judgment (manual) | 11 | |
| Correspondence and letters received via post or email | 12 | |
| Writs of Control | N/A | 5 |
| General application (does not include any judicial action) | 9 | 18 |
| Total processing time from receipt of application to order or comment being typed | 24 | 35 |
| Time from referral to judge to making order | 9 | 4 |
| Issue of charging order application | 10 | N/A |
Last updated 9 August 2022 +show all updates
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Information for week commencing 8 August published.
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Updated on 1 August.
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