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Guidance: HMCTS Civil Business Centres performance information

Hm Courts Tribunals Service

October 31
17:02 2022

Details of processing or reply times for work at the County Court Money Claims Centre (Salford) and the County Court Business Centre (Northampton).

Customers should consider the processing times in the table before contacting the Business Centres or Contact Centre to make enquiries about progress of work.

The Money Claim Online Helpdesk can be contacted by email or by telephone on 0300 123 1057.

The County Court Business Centre can be contacted by email or by telephone on 0300 123 1056.

The County Court Money Claims Centre can be contacted by email or by telephone on 0300 123 1372.

Information correct as at 3 October 2022.

Type of process Number of working days from receipt to processing or reply Money Claims Centre Salford Number of working days from receipt to processing or reply Business Centre Northampton
Issue of new claim 13 Automated online issue
Help with fees application 8 N/A
Acknowledgement of service (CCBC) Day of receipt
Acknowledgement of service (CCMCC Court 390) 14
Defence and /or counterclaim prior to issue of the directions questionnaire 13 Day of receipt
Processing a directions questionnaire 13 5
Entry of judgment (online) Automated online issue
Entry of judgment (manual) 15 13
Correspondence and letters received via post or email 15 13
Writs of Control 4
General application (does not include any judicial action) 11 18
Total processing time from receipt of application to order or comment being typed 26 47
Time from referral to judge to making order 5 13
Issue of charging order application 8
Charging orders awaiting judicial decision 8
Final charging orders to be drawn 4
Issue of attachment of earnings application 8
N56 statement of means 2 (should be day 1)
Issue of warrant of control 5 Automated online issue
Transfer of file to a local court from date of order /notice of transfer 6 18
Published 19 September 2017
Last updated 31 October 2022 +show all updates
  1. Updated on 31 October.

  2. Updated on 25 October.

  3. Updated on 17 October.

  4. Updated on 10 October.

  5. Updated on 3 October.

  6. Updated on 27 September.

  7. Updated on 20 September.

  8. Updated information for week commencing 5 September published.

  9. Updated on 30 August.

  10. Updated on 22 August.

  11. Information for wc 15 August published.

  12. Information for week commencing 8 August published.

  13. Updated on 1 August.

  14. Updated on 25 July.

  15. Updated on 18 July

  16. List updated 11 July

  17. Updated on 4 July.

  18. Updated on 27 June.

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