Student Loans Company
Our repayment call waiting times are currently far longer than usual due to exceptionally high volumes from customers enquiring about refunds. Customers shouldfirst check if theyre due a refund using our dedicated pageRepaying your student loan: Getting a refund - GOV.UK (www.gov.uk).
Customers can only apply for a refund from previous tax years. Any refunds for this current tax year (6 April 2023 to 5 April 2024), cannot be requested until after the end of the tax year.
Customers who think they might have made a repayment in a previous tax year but earned below that tax years annual repayment threshold can check their previous years statements on their online accounthttps://www.gov.uk/sign-in-to-manage-your-student-loan-balance
Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit:https://www.gov.uk/repaying-your-student-loan/which-repayment-plan-you-are-on
We are working on an easy way for you to request a refund online for previous tax years, follow us on social media where updates will be provided.We advise customers not to call at this time due tothe excessive wait times. We thank cust