Update on Repayment contact services

Student Loans Company

November 3
13:56 2023

Our repayment call waiting times are currently far longer than usual due to exceptionally high volumes from customers enquiring about refunds. Customers shouldfirst check if theyre due a refund using our dedicated pageRepaying your student loan: Getting a refund - GOV.UK (

Customers can only apply for a refund from previous tax years. Any refunds for this current tax year (6 April 2023 to 5 April 2024), cannot be requested until after the end of the tax year.

Customers who think they might have made a repayment in a previous tax year but earned below that tax years annual repayment threshold can check their previous years statements on their online account

Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit:

We advise customers not to call at this time due tothe excessive wait times. We thank cust

Related Articles


  1. We don't have any comments for this article yet. Why not join in and start a discussion.

Write a Comment

Your name:
Your email:

Post my comment

Recent Comments

Follow Us on Twitter

Share This

Enjoyed this? Why not share it with others if you've found it useful by using one of the tools below: