Student Loans Company
Our repayment call waiting times are currently far longer than usual due to exceptionally high volumes from customers enquiring about refunds. Customers shouldfirst check if theyre due a refund using our dedicated pageRepaying your student loan: Getting a refund - GOV.UK (www.gov.uk).
Customers can only apply for a refund from previous tax years. Any refunds for this current tax year (6 April 2023 to 5 April 2024), cannot be requested until after the end of the tax year.
Customers who think they might have made a repayment in a previous tax year but earned below that tax years annual repayment threshold can check their previous years statements on their online accounthttps://www.gov.uk/sign-in-to-manage-your-student-loan-balance
Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit:https://www.gov.uk/repaying-your-student-loan/which-repayment-plan-you-are-on
We advise customers not to call at this time due tothe excessive wait times. We thank cust