Guidance: Guidance on contacting the Student Loans Company

Student Loans Company

November 3
16:07 2023

Student Finance England

For general information about student finance, you can check:

Repayment customers can log in to the online repayment service at

You can sign in to your Student Finance account to:

  • check what stage your application is at
  • check how much and when youll be paid
  • change your personal or course details
  • reset your password

Visit our How to guide for answers to common queries such as checking your application status, changing your application and updating your bank details!

Student Finance Wales

For general information, you can check:

Repayment customers can log in to the online repayment service at

Student Finance Northern Ireland

For general information, you can check

Repayment customers can log in to the online repayment service at

EU students

Student Finance Services
0141 243 3570
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm
Closed on bank holidays

Please note, this line is only for students who cant get student finance through Student Finance England, Student Finance Wales or Student Finance Northern Ireland.

If youre not sure if this is you, and you normally live in:

Student Awards Agency Scotland

For payment information, you should check the SAAS payment guide before you contact us.

SLC Loan payment enquiries

Read our guidance for students from Scotland page.

SAAS application, bursary or grant payment enquiries

You should contact SAAS for all SAAS application, award notice, bursary or grant payments enquiries.


For general information you can check:

For information on how to contact SLC for general repayment enquiries, visit

Youll also find information on how to contact SLC for:

  • overpayment enquiries
  • enquiries if you have an arrears balance

Customer Relations

Contact the Student Loans Company if you want to make a complaint.

Appeal a decision

An appeal is a formal request to the Student Loans Company asking them to review a decision about whether you can get financial help and if so how much.

Read the guidance and complete the appeals form.

Report Suspected Fraud

Financial Crime Prevention Unit
0300 100 0059
Monday to Friday, 9am to 5:30pm
Closed on bank holidays

Published 6 April 2020
Last updated 3 November 2023 +show all updates
  1. Opening hours have been updated

  2. Updated 'Counter Fraud Services' name to 'Financial Crime Prevention Unit'

  3. Removed strike action content

  4. Strike information and bank holiday opening hours added

  5. Updated opening ours for EU service line.

  6. Updated the appeals procedure link.

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