Ministry Of Defence
Overview
Most decisions under the War Pension or Armed Forces Compensation Schemes have an appeal right. The letter telling you about the decision tells you if you can appeal.
If you are unhappy with the decision and you think there are some facts Veterans UK may not have known when we made our decision, you should contact us and ask for the decision to be looked at again. For decisions made under the War Pension Scheme we will call this a review and for decisions made under the Armed Forces Compensation Scheme we call this a reconsideration.
If you did not receive the reasons for decision and you would like an explanation, please write to Veterans UK at the address below.
Veterans UK
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP
If you have the reasons for decision and you are still unhappy with the outcome you can appeal to an independent tribunal, although if your decision was made under the Armed Forces Compensation Scheme, the law says we will need to reconsider the decision before an appeal can go ahead.
You have 12 months to appeal from the date of your decision letter.
The actions you must take depend on the date the decision was made and where you live.
If the decision was made on or before 5 April 2023 and you live in England, Wales or overseas
You can either complete an appeal form or write to us stating:
- your name, address and member/national insurance number
- the name and address of any representative
- an address where documents can be sent (this will normally be your home address)
- the date and details of the decision you want to appeal against
- why you disagree with the decision
- sign and date your correspondence.
Process Map
Guidance on theAppeals customer journey will help you understand how we process your appeal.
To view the accessible version please select the download option.
Appeal form
If the decision was made on or before the 5 April 2023 and you live in England, Wales or Overseas Download and fill in the form below.
The form comes with notes telling you how to fill it in and where to send it.
If you cannot download or print the form, phone or email the Veterans UK helpline to ask for a copy.
Freephone (UK only):0808 1914 2 18
Telephone (overseas): +44 1253 866 043
Email veterans-uk@mod.gov.uk
Normal Service 8.00 am to 4.00 pm Monday to Friday
If the decision was made on or after 6 April 2023 and you live in England, Wales or overseas
You can either complete an appeal form or write to The War Pensions and Armed Forces Compensation Chamber (address below) stating:
- your name, address and member/national insurance number
- the name and address of any representative
- an address where documents can be sent (this will normally be your home address)
- the date and details of the decision you want to appeal against
- why you disagree with the decision
- sign and date your correspondence.
Appeal form
If the decision was made on or after the 6 April 2023 and you live in England, Wales or Overseas you can download an Appeal a War Pension or Armed Forces Compensation Scheme decision: Form WPAF1
Please send the appeal form or your letter to:
The War Pensions and Armed Forces Compensation Chamber,
Arnhem House,
Leicester,
LE1 8FE.
If you live in Scotland or Northern Ireland
You must complete an appeal form:
- for Scotland this must be sent to the Pensions Appeal Tribunal Scotland, the address is on the form
- for Northern Ireland the appeal form should be sent to Veterans UK.
You should receive a letter confirming we have received your appeal. If you do not receive this, you should contac
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