Consultation outcome: Disabled People's Protection Policy: guidance changes for train and station operators

Office Of Rail Road

July 30
09:47 2019

The Office of Rail and Road published its response to this consultation on 27 July 2019.

Original consultation


Seeks views on proposed changes to Disabled People's Protection Policy (DPPP) guidance on writing policies to help disabled people travel by rail.

This consultation was held on another website.

This consultation ran from

Consultation description

The Office of Rail and Road is seeking feedback on proposals to change the Disabled Peoples Protection Policy (DPPP) guidance. The changes aim to:

  • increase the reliability of assistance for disabled passengers
  • improve accessible journey planning
  • reduce the notice period for booking assistance
  • ensure all train companies provide compensation to passengers if they do not receive the assistance they have booked
  • standardise and improve information for passengers
  • strengthen train and station operators

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