Land Registry
Christmas and New Year Customer Support Centre opening hours
| Date | Opening hours |
|---|---|
| Friday 22 December | Closed |
| Monday 25 December | Closed |
| Tuesday 26 December | Closed |
| Wednesday 27 December* | 9am to 3pm |
| Thursday 28 December* | 9am to 3pm |
| Friday 29 December | Closed |
| Monday 1 January | Closed |
*On these dates our Customer Support Centre will still answer messages submitted through our contact form during normal working hours.
Phonelines will be closed on weekends and bank holidays as normal. Our standard opening hours will resume from Tuesday 2 January 2024.
Online
Find out how to:
- find a title number, who owns a property, the last sale price and a propertys location and general boundaries
- protect your land and property from fraud
- deal with land and property when someone has died
- update a contact address
- change your name on a property record
- deal with common boundary matters
- request expedition of a registration application
For any other query please use the contact form in the first instance to enable us to route your enquiry in the most efficient way.
Business customers
If you submitted your application through the portal please use the View Applications service to:
- check the progress of your application
- reply to requisitions
- request extension of time to deal with a requisition
The portal can also be used to submit applications and request an expedite if an application needs to be fast tracked.
For any other query please use the contact form in the first instance to enable us to route your enquiry in the most efficient way.
Contact form
Use our contact form to send us a message or to report an error.
We cannot accept messages marked private and confidential or in confidence.
Support forum
Use our public support forum to ask questions or find answers to general queries.
Portal/Business e-services
Business e-services customers can:
- reply to requisitions through the portal to contact us about an application (you can do this even if you posted your application)
- check the progress of an application or request expedition
Do not use reply to requisition to send us a request for expedite.
If you cannot use the portal, send your reply to our standard address.
Scheduled maintenance
View the scheduled maintenance for our online services.
Phone
To maintain customer service and quality standards, calls may be recorded.
Our current opening hours are Monday to Thursday (excluding Bank Holidays), 8am to 5pm.Our phone service is usually quietest between 8am and 9am. On Fridays our service is temporarily unavailable as part of our aim to process more casework.You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries.
Read about how we are delivering our services and how long we take to process applications.
Customer Support Centre
English language 0300 006 0411
Welsh language 0300 006 0422
You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.
Customer support teams are trained in HM Land Registry casework procedures. They refer queries to our case owners only where necessary.
Post
Send your applications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.
How we handle your calls and applications
Our service standards explain:
- how long we take to process applications
- how we collect and use your personal data
We treat all customers with courtesy and respect and expect our staff to be treated in the same way. See our Customer service standards for more information.
Our Personal information charter explains how we deal with your personal data.
Last updated 14 December 2023 +show all updates
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Added Christmas and New Year Customer Support Centre opening hours.
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Added Christmas and New Year Customer Support Centre opening hours.
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