GovWire

Guidance: Contact SLC - repayment enquiries

Student Loans Company

March 14
09:52 2023

Due to industrial action on Wednesday 15 March, it may take longer than usual for us to respond to your calls and messages.

Weve taken steps to make sure your account access is not affected. If it takes longer than normal to speak to us, please check your online account or visit our guidance pages for more information.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

On social media

By phone

We welcome Relay UK calls.

General repayment enquiries

England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660

Open Monday to Friday, 8am to 6pm

We welcome calls in Welsh.

If youve paid back more student loan than you owe, phone the general repayment number.

Overpayment enquiries

If you were paid too much grant or loan before 2017

Grant overpayments: 0300 100 0629
Loan overpayments: 0300 100 0628

If you were paid too much grant or loan after 2017

Grant and loan overpayments: 0300 100 0495

Open Monday to Thursday, 8am to 7pm

Open Friday, 8am to 5.30pm

Find out about call charges.

Arrears enquiries

If you have accrued arrears

UK: 0141 243 3970
Overseas: +44 141 243 3970

Open Monday to Thursday, 8am to 7pm

Open Friday, 8am to 5.30pm

By post

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

We welcome Welsh correspondence. This wont lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If were unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 14 March 2023 +show all updates
  1. Added information about strike action taking place on 15 March.

  2. Festive opening hours have been removed

  3. Festive opening hours updated

  4. 29 August bank holiday guidance removed

  5. Updated opening hours

  6. Removed Jubilee bank holiday opening hours

  7. Add temporary opening hours for Thursday 02 June and Friday 03 June 2022.

  8. Removing bank holiday opening hours

  9. Updated contact opening hours for 2 May bank holiday

  10. Festive opening hours have been removed

  11. Festive opening hours have been added

  12. Arrears department contact details have been added.

  13. Edited first line to include guidance on setting up consent to share, must be completed by phone or post.

  14. Removed bank holiday opening hours.

  15. Bank holiday opening hours

  16. Corrected opening hours to show not open on Saturdays.

  17. Corrected opening hours.

  18. Added trans

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