Land Registry
To maintain customer service and quality standards, calls may be recorded.On Friday 9 December, our telephone contact service will be temporarily unavailable as part of our aim to process more casework.You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We apologise for any inconvenience caused. Telephone lines will re-open as normal on Monday 12 December.
Online
Find out how to:
- deal with land and property when someone has died
- update a contact address
- change your name on a property record
- deal with common boundary matters
- request expedition of a registration application
Contact form
Use our contact form to send us a message or to report an error.
We cannot accept messages marked private and confidential or in confidence.
Support forum
Use our public support forum to ask questions or find answers to general queries.
Portal/Business e-services
Business e-services customers can:
- reply to requisitions through the portal to contact us about an application (you can do this even if you posted your application)
- check the progress of an application or request expedition
Do not use reply to requisition to send us a request for expedite.
If you cannot use the portal, send your reply to our standard address.
Scheduled maintenance
View the scheduled maintenance for our online services.
Phone
To maintain customer service and quality standards, calls may be recorded.
Were open Monday to Friday (excluding Bank Holidays), 8am to 5pm. Our phone service is usually quietest between 8am and 9am.
Read about how we are delivering our services and how long we take to process applications.
Customer Support Centre
English language 0300 006 0411
Welsh language 0300 006 0422
You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.
Customer support teams are trained in HM Land Registry casework procedures. They refer queries to our case owners only where necessary.
Post
Send your applications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.
How we handle your calls and applications
Our service standards explain:
- how long we take to process applications
- how we collect and use your personal data
Our customer charter explains:
- what you can expect from us
- what we need you to do
We treat all customers with courtesy and respect and expect our staff to be treated in the same way. See our Customer service standards for more information.
Our Personal information charter explains how we deal with your personal data.
Last updated 6 December 2022 +show all updates
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Page updated with phoneline update: To maintain customer service and quality standards, calls may be recorded.On Friday 9 December, our telephone contact service will be temporarily unavailable as part of our aim to process more casework.You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We apologise for any inconvenience caused. Telephone lines will re-open as normal on Monday 12 December.
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Added service update regarding the temporary closure of the telephone contact service on 28 October 2022.
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Adding service update regarding the temporary closure of the telephone contact service on 21/10/2022
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Added a note to advise that between 8am on Sunday 14 August and 6am on Monday 15 August our online contact services will be unavailable due to essential maintenance.
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Added a link to our updated support forum.
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We have added information about a potential temporary increase in response times.
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Added Christmas and New Year opening hours.
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Our phon
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