COVID-19 cancellations: package holidays

Competition Markets Authority

July 10
08:30 2020

Package holidays was named as one of several sectors being investigated by the Competition and Markets Authority (CMA) following reports of businesses failing to respect cancellation rights during the Coronavirus (COVID-19) pandemic.

The investigation was launched as a result of intelligence gathered by the CMAs COVID-19 Taskforce, set up to monitor market developments and identify the major problems facing consumers as a result of the pandemic and the lockdown. The CMA has been receiving reports that businesses have not been respecting their customers statutory rights to a refund for package holidays that were cancelled by either party due to certain lockdown restrictions imposed by authorities in the UK and abroad.

The CMA also issued a statement on its views on consumer protection law in relation to cancellations and refunds during the current crisis.

If people have been affected by unfair cancellation terms in the wake of COVID-19, they can report them to the CMA using the CMAs online form.

Read our letter to to all package holiday businesses

Published 10 July 2020