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Research: COVID-19 – SME and sole-trader opinion tracker

Cabinet Office

September 14
09:30 2023

COVID-19 SME and sole-trader opinion tracker

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COVID-19 SME and sole-trader opinion tracker

Details

The survey was conducted over 22 waves amongst SMEs and sole-traders operating in the United Kingdom, including Northern Ireland.

To ensure a wide-ranging sample, with data weighted to that profile, quotas were set for:

  • business size
  • broad sector
  • region

Support for employees, businesses and the UK economy

More SMEs and sole-traders agreed than disagreed that the Government was putting the right measures in place to tackle Coronavirus throughout the survey period (March to August 2020).

UK businesses

At the start of the survey period, between 27 March and 1 April:

  • 63% agreed that the government was putting the right measures in place to protect UK businesses from the impact of coronavirus at the time of the first survey (27 March to 1 April).
  • 14% disagreed
  • the rest were neutral or said they did not know.

By the end of the survey period, between 21 to 27 August:

  • 53% agreed that the Government was putting the right measures in place by the end of the survey period
  • 22% disagreed

UK economy

At the start of the survey period in March:

  • 62% agreed that the government was putting the right measures in place to support the UK economy from the impact of coronavirus, with
  • 12% disagreeing and the rest neutral or saying they did not know.

At the end of the survey period in August:

  • 53% agreed
  • 21% disagreed

Employees

At the start of the survey period in March:

  • 60% thought that the government was doing well in supporting employees whose jobs are at risk during the coronavirus outbreak
  • 21% thought they were doing badly
  • the rest were neutral or said they did not know

At the end of the survey period in August:

  • 47% thought the Government was doing well
  • 34% thought the Government was doing badly

Small businesses

At the start of the survey period in March:

  • 54% thought that the government was doing well in supporting small businesses during the coronavirus outbreak
  • 26% thought they were doing badly
  • the rest were neutral or said they did not know

At the end of the survey period in August:

  • 44% thought the Government was doing well
  • 38% thought they were doing badly

Support for their business

At the start of the survey period in March:

  • 43% thought that the Government was doing well in supporting their own business during the Coronavirus outbreak
  • 35% thought that they were doing badly
  • the rest were neutral or said they did not know

At the end of the survey period in August:

  • 44% thought the Government was doing well
  • 30% thought they were doing badly

Well informed about government support?

On many measures at least three in five SMEs and sole-traders agreed that they were well informed about the government support packages and how to protect themselves and their employees from coronavirus during the survey period (March - August 2020).

Limiting the risk

At the start of the survey period in March:

  • 80% agreed that they knew what they needed to do to limit the risk of themselves and their employees contracting coronavirus
  • 6% disagreed and the rest were neutral or said they did not know.

At the end of the survey period in August:

  • 78% agreed they knew what to do at the end of the survey period
  • 7% disagreed

Government sources of advice

Between 27 April to 1 May:

  • 79% said GOV.UK was their main source of advice to find out how to get their business operating fully again within the social distancing restrictions.
  • 37% sought advice from HMRC
  • 27% from an online search
  • 26% from local authorities
  • 23% said their main source of advice was the daily government press conference

Government support packages

At the start of the survey period:

  • 60% agreed that they felt well informed about the government support packages available to their business.
  • 15% disagreed
  • the rest were neutral or said they did not know

At the end of the survey period in August:

  • 64% agreed that they were well informed
  • 15% disagreed

Financial support

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