GovWire

Toys “R” Us Ltd in administration: how to claim redundancy or register as a creditor

Business and Enterprise

March 16
11:03 2018

Information for former employees:

Information: Your rights if your employer is insolvent.

If youve been dismissed

If youve been dismissed, you might be entitled to redundancy pay and statutory notice pay from the Insolvency Service.

Other money youre owed will be paid to you automatically through the companys payroll. This includes holiday pay, salary, wages, or overtime youre owed.

Who is eligible

You can to apply to the Insolvency Service for redundancy pay and statutory notice pay if:

Workers and self-employed contractors who provided services to the company are not eligible to apply. Instead, these individuals should contact the administrator to register as creditors.

How to apply

The administrator will give details about how to apply and will also give you a case reference number (eg CN12345678).

Once you have this information you can apply online.

Paying your claim

Once you submit your online application, it takes us an average of 14 days to process your application and pay claims.

However, sometimes we need to get additional information from you or from the administrator. This can take a bit of time.

Well contact you directly if we need anything from you.

We always try to pay eligible claims within 6 weeks of receiving the application.

Please dont contact us to check the status of your application until after the six weeks have passed. This will help us deal with everyones application as quickly as possible.

Getting help

Further information for Toys R Us team members can be found on the Toys R Us website.

If you have questions about your situation or about any wages, salary, overtime, or holiday pay youre owed, you can contact ERA Solutions by:

  • phone: 01827 383531
  • email

If you need help completing your application, you can contact the Insolvency Services Redundancy Payments helpline on 0330 331 0020.

When calling, please have your case reference number (eg CN12345678) and National Insurance number to hand. If you do not have a case reference number, please contact the administrator.

If you need to email us after submitting your claim, please only use the email address you gave on your application form. Otherwise, we wont be able to respond to you for security reasons.

Other support available to you

Factsheet: finding a new job, managing your finances and benefits available to you.

Information for creditors

Youll need to register as a creditor in the administration if:

  • you havent been paid for goods or services youve supplied to Toys R Us
  • youve paid Toys R Us for goods or services that you havent received

Information about how to register as a creditor can be found on the Toys R Us website.

If you have any question, you can also contact the Insolvency Enquiry Line:

Insolvency enquiry line

For information about the insolvency process contact the Insolvency Enquiry Line during office hours. Open 9am to 5pm Monday to Friday except Wednesday 10am to 5pm. We can give you general information about: insolvency, what official receivers do and where you can go to get the information or advice you need.

We cant give you: legal or financial advice, information on specific insolvency cases, information or advice on matters directly relating to other government departments.

The Insolvency Enquiry Line can give you general information about:

  • insolvency
  • redundancy
  • what redundancy payments offices do
  • where you can go to get the information or advice you need

They cannot give you:

  • legal or financial advice
  • information on specific insolvency cases
  • information or advice on matters directly

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