Ofgem
This page is for installers of heat pumps or biomass boilers. There is different guidance for property owners.
Sign in to your BUS installer account to:
- apply for BUS vouchers
- find out how to redeem BUS vouchers
- check the status of your voucher applications and voucher redemption applications
To take part in the scheme, installers must be certified with MCS (or an equivalent scheme, should one become available).
The system will sign you out if you stay on a single page for more than 60 minutes.
Before you start
Your business must have a BUS installer account.
To sign in, youll need your email address and the password you created when you set up your user account.
If your business does not have a BUS installer account
Youll need to apply for an account with Ofgem.
The person who creates the account must:
- have the legal authority to act on behalf of the business
- agree to be the businesss authorised representative for the scheme
If your business has a BUS installer account, but you do not have access
Youll need to get set up as a user on the account. Contact the person who first created the installer account, or someone at your business who has permission to add users to the account.
Once youve been added, youll get an email inviting you to set up a user account. If you cannot see it in your inbox, check your spam or junk mail folder.
Get help with the scheme
Read about the scheme and how it works.
Contact Ofgem if you need help with the scheme.
Ofgem
BUS.enquiry@ofgem.gov.uk
Telephone: 0330 053 2006
Monday, Tuesday and Thursday, 9:30am to 4:30pm
Wednesday, 9:30am to 12:30pm
Friday, 9:30am to 4pm
Find out about call charges