Civil Application Fixer?
We are launching a new digital form to replace the previous email address applicationfixer@justice.gov.uk
This service applies to:?
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Merits/Means Decisions
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Prior Authority Decisions
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Exceptional and Complex Cases Teams (including Exceptional Case Funding (ECF) decisions)
Providers should use Civil Application Fixer if:
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the initial decision made by the LAA was incorrect, or
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the decision failed to consider the information provided.
Civil Contingency Fixer??
We are also launching a new Civil Contingency Fixer service which relates specifically to work granted under contingency.
This service applies to:
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Merits/Means Decisions
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Prior Authority Decisions
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Exceptional and Complex Cases Teams (including Exceptional Case Funding (ECF) decisions)
Providers should use Civil Contingency Fixer if:
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coverage granted differs from contingency notifications or CCMS.
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an amendment is required but no certificate has been received via CCMS.
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coverage or party details are incorrect or missing.
Why is it happening now?
Benefits of these new services are:
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one contact point for Civil Application and Civil Contingency issues.
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no need to call Customer Services Team—simply submit your request via the MOJ form.
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operated by experienced caseworkers who will review your submission and resolve issues as quickly as possible.
Where can I find out more?
Additional information about Civil Application Fixer and Civil Contingency Fixer can be found at Legal Aid Learning CCMS Provider: Civil Fixer Guidance – Legal Aid Learning
Further information
Access both services via the new MOJ Form: LAA Civil Fixer