GovWire

Overview

When you email the Asylum Central Communications Hub, make sure you include the right information so we can answer your query.

What information you need to include depends on what your query is about. Use the email templates below to make sure your email has all the details we need.

Submitting a letter of authority

Use this email template if youre a representative and youre submitting a letter of authority for the first time, or youve been asked to resubmit one.

The letter of authority must include:

• the applicants full name
• the applicants date of birth
• the applicants signature
• date the applicant signed the letter (must be within the last 3 months)
• Office of the Immigration Services Commissioner (OISC), Immigration Advice Authority (IAA) or Solicitors Regulation Authority (SRA) number
• name of the legal representative
• contact details of the legal representative
• full business address of the legal representative

Email template

Please find attached a letter of authority for our client:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)

[Insert any further queries]

Withdrawing your asylum claim

Use this email template when you or your client want to withdraw an asylum claim.

Email template

Please see the below query in relation to my/my clients asylum claim:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)
• form/letter of authority confirming I act on behalf of [insert clients name] (if applicable)

[I/My client] would like to explicitly withdraw [my/their] asylum claim.

This is due to [insert reasons].

I confirm there are no concerns with my/my clients mental capacity to make this decision to withdraw my/their claim.

[Insert any further queries and attach any relevant documents]

Making a complaint

Use our online form to make a complaint.

Submitting a pre-action protocol (PAP)

If youre submitting a PAP, use the PAP template letter, then send the completed document to UKVIPAP@homoffice.gov.uk. The PAP team will respond to any queries submitted within the PAP.

If you have other queries which are not mentioned in the PAP relating to your or your clients asylum claim, contact usand use the relevant email template.

Applying for a judicial review (JR)

If youre applying for a judicial review, use the judicial review claim form: N461.

If you have other queries which are not mentioned in the judicial review relating to your or your clients asylum claim, contact usand use the relevant email template.

Submitting documents to support an asylum claim

Use this email template if you want to submit further evidence to support your asylum claim.

Email template

Please see the below query in relation to my/my clients asylum claim:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)
• form/letter of authority confirming I act on behalf of [insert clients name] (if applicable)

Please find attached evidence to be considered in my/my clients asylum claim.

[Insert any further queries]

Making corrections to a screening or asylum interview

Use this email template if you want to submit any corrections or amendments to any screening interviews or asylum interviews that have taken place.

Email template

Please see the below query in relation to my/my clients asylum claim:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)
• form/letter of authority confirming I act on behalf of [insert clients name] (if applicable)

Please find attached amendments to my/my clients screening interview/asylum interview to consider.

[Insert any further queries]

Requesting copies of Home Office documents

Use this template if you want to request copies of Home Office documents.

Email template

Please see the below query in relation to my/my clients asylum claim:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)
• form/letter of authority confirming I act on behalf of [insert clients name] (if applicable)

Please send a copy of my/my clients screening interview/AIR transcript/duplication of document name.

[Insert any further queries]

Changing your address

If the Home Office is providing you or your client accommodation, you will need to contact Migrant Help and tell them about your change of address.

If the Home Office if not providing your accommodation, you should use this email template.

Email template

Please see the below query in relation to my/my clients asylum claim:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)
• form/letter of authority confirming I act on behalf of [insert clients name] (if applicable)

I would like to inform you that I have/my client has moved address. My/their new change of address is [Insert new address and any further queries].

(Where applicable) Please see attached evidence confirming the new address.

Changing your details

Use this email template if you want to request a change of details such as:

• name spelling
• date of birth
• nationality

Email template

Please see the below query in relation to my/my clients asylum claim:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)
• form/letter of authority confirming I act on behalf of [insert clients name] (if applicable)

I would like to inform you of a change of details for myself/my client.

[Insert details of change including reasons for change]

Queries about dependants

Use this email template if you have any queries relating to dependants.

Email template

Please see the below query in relation to my/my clients asylum claim:

• name
• port reference number, Home Office reference number or unique application number (UAN)
• date of birth
• nationality
• current address
• email address (if applicable)
• phone number (if applicable)
• form/letter of authority confirming I act on behalf of [insert clients name] (if applicable)

I would like to inform you of a query in relation to my/my clients dependants.

[Insert details of dependant query]

Requesting to prioritise your asylum claim

Use this email template if youd like your asylum claim to be prioritised because of individual circumstances.

Make sure your request follows the asylum decision making prioritisati

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