GovWire

Guidance: Reimbursing out-of-pocket expenses: caseworker guidance

⌂Back To Homepage Subscribe To RSS Feed

Hm Passport Office
February 12
09:59 2025
Print This Article Share it With Friends

class="gem-c-govspeak govuk-govspeak gem-c-govspeak--direction-ltr govuk-!-margin-bottom-0">

This guidance tells HM Passport Office staff in Application Processing Centres (APCs) how to reimburse a customer for out of pocket expenses (OPE) caused by errors made by HM Passport Office.

Updates to this page

Published 13 October 2020
Last updated 12 February 2025 +show all updates

  1. This guidance has been updated to reflect that the Transactional Finance team has been split into two new teams, the Debt and Refund team and the Financial Reporting team. Their contact details have been updated.

  2. Updated guidance published.

  3. First published.

Sign up for emails or print this page

Related content

Ministerial Departmental News

News Calendar

Recent Comments

Follow Us on Twitter

 Latest Government News
  
© 2025 Copyright CliqTo Media Ltd. Registered in England, company number 7575287. Privacy Policy | Terms & Conditions | Copyright Notice
Contains public sector information licensed under the Open Government Licence v3.0.

Share This


Enjoyed this? Why not share it with others if you've found it useful by using one of the tools below: