Guidance: Digital Customer Services: caseworker guidance

Hm Passport Office

February 4

13:57 2025

class="gem-c-govspeak govuk-govspeak gem-c-govspeak--direction-ltr govuk-!-margin-bottom-0">

This guidance tells HM Passport Office staff about Digital Customer Services (DCS) and explains:

Published 1 November 2023
Last updated 4 February 2025 +show all updates

4 February 2025
This guidance has been updated: to tell DAP (Digital Application Processing) examiners they may be able to change the application type in DAP (if this is incorrect) under specific circumstances; to include Digital Fast Track applications; to remove incorrect information about Additional information; with minor terminology changes; to include Premium service applications.
1 November 2023
First published.