GovWire

Civil Service Jobs is the recruitment site for the Civil Service. You can also explore careers across the Civil Service.

If you have a problem that cant be fixed by this advice, technical support is available. You will receive a reply within 2 working days.

Your Civil Service Jobs account

Civil Servant account

When creating an account as a civil servant:

• only enter your work email address if you have access to it as this is used to verify your account
• enter your line managers email address as they must verify your account if you dont have access to your work email address
• your work email and line managers email extensions must match the organisation you work for

Closing your account

You can close your account from your Account details page. If you close your account:

• all job applications in progress will be withdrawn and cannot be retrieved
• you will not be able to access your application history
• you will not receive job alert emails
• you will not be able to login or access your details

You may want to keep a copy of your previous applications, as once your account is closed youll no longer be able to access this information.

If you are unable to close your own account, you can email support.csjobs@cabinetoffice.gov.uk and request that we close it for you. Well send you a confirmation email once your account is closed.

Resetting your password

If youve forgotten your password or would like to change your password select Forgotten your password on the sign in page of the website:

• enter the email address (username) you registered with, or the one you use to sign into the website
• select Reset password

Well email you instructions on how to change your password. This can take up to 15 minutes to arrive. The email will be sent to the account associated with the address you provided.

If you requested a password reset, and have not received it:

• check your junk or spam folder
• you may have used a different email address when you registered for your account. If you have another email address try entering this into the Password reset page instead
• you may not have an account for the website

If youre still having problems, technical support is available. Youll receive a reply within 2 working days.

Changing your details

To change your details, youll need to sign in to your account:

• select Account details on the main navigation menu
• change your details
• check the I agree to the terms and conditions box
• select Save

If you started an application before you changed your details it will be updated when you save these changes.

If you start an application for another job, your new details will be used.

Unable to access a job

If youre a civil servant or an employee of a public body but cannot access all jobs, this may be because you:

• are not signed in
• did not select yes to the question Are you a civil servant or an employee of a public body? when creating your account
• did not select the organisation you work for. If your organisation is not listed you cannot register as a civil servant or an employee of a public body
• have not activated your account

The account activation reminder will continue to appear on your job search page until you click the link in the activation email to activate your account.

If you still cannot access jobs you should sign into your account:

• select Account details on the main navigation menu
• select yes to the question Are you a civil servant or an employee of a public body?
• select the organisation you work for. If your organisation is not listed you cannot register as a civil servant or an employee of a public body
• enter your work email address, if you have access to it, to verify your account
• enter your line managers email address
• check the I agree to the terms and conditions box
• Save

If youre no longer a civil servant follow the steps above but select No to the question Are you a civil servant or an employee of a public body?

Emailing your line manager

If youre unable to access your work email address, leave the work email address field blank on the account form. Well email your line manager to ask them to validate your account, giving you access to internal job opportunities.

Why we ask you to verify your account again

All civil servants and members of public bodies are asked to verify their account every 6 months.

To verify your account, sign in and select the Send email button. An activation email is sent to your work email address with an activation link. You must click this link to activate your account. Alternatively, you can copy and paste the link into your internet browser.

You will not be able to see all vacancies that youre eligible to apply for if your account is not verified but you will still be able to access your account and apply for external jobs.

If you do not have access to your work email you can send your activation email to your line manager instead. This is useful if youre on leave or seconded to another organisation.

To send your activation email to your line manager:

• select Account details on the main navigation menu
• remove your work email address
• check your line managers email address is correct
• check the I agree to the terms and conditions box
• select Save

This will send the activation email to your line manager, who can activate your account on your behalf. They will not be able to see any applications in your account.

Youll still receive all other emails to your sign in email address, including job alerts, password resets and emails about your applications.

Job alerts

Create a job alert email

Registering for job alerts will keep you updated on our latest vacancies as soon as they are posted to the website:

• select Job alerts on the main navigation menu
• select Create email alerts
• select how often you want to receive emails for this alert
• add one or more of the options to define the job alert
• select Create alert
• select Edit to make changes to your job alert then Update alert

Civil Service Jobs will email you with any new matches to your search criteria.

You may receive your first alert email in 24 hours if you have chosen daily updates.

Pause, restart or remove job alerts

To pause, restart or remove your alerts you should sign in to your account. Once youve signed in:

• select Job alerts on the main navigation menu
• to temporarily stop all your alerts use Pause your job alerts
• to restart your alerts use Restart your job alerts
• to remove an alert use Delete this alert
• to carry out a search based on your job alert select Search using my criteria

Applying for a job

To complete and submit your application form

If the organisation youre applying to uses our full application system you can complete and submit your application through the website.

If an organisation does not use the full system you can apply by:

• selecting Apply at advertisers site which will take you to a different website
• sending your application form to an email address specified in the job advert

Finding your partially completed application form

To find your form, sign in to your account and select Applications.

Re-applying is not permitted

You are not allowed to apply for a job more than once, so you should make sure your application is correct before submission. You cannot make changes to a submitted application.

If you withdraw your application you will not be able to re-submit it at a later d

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