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Guidance: Rural Payments service: check for maintenance and downtime

Rural Payments Agency

December 15
10:16 2023

There will be times when the Rural Payments service is unavailable because of essential planned maintenance and updates.

The Rural Payments Agency (RPA) will aim to minimise disruption to the service by scheduling planned maintenance times. We will try to give as much notice as possible about maintenance and downtime of the service, though we may not always be able to do this.

What maintenance and downtime is scheduled

Maintenance and downtime scheduled for the next 4 weeks. Some dates and times may change during the 4-week period.

From To Reason for downtime
5pm Friday 15 December 6.30pm Friday 15 December Major maintenance
5pm Monday 18 December 9am Tuesday 19 December General maintenance
6pm Wednesday 20 December 9pm Wednesday 20 December General maintenance
5pm Thursday 21 December 6pm Thursday 21 December General maintenance

Types of maintenance

There are different types of maintenance that need to be carried out.

Type of maintenance Maintenance details
Major Planned downtime to release new functionality and software upgrades
General Weekly planned downtime to update land and customer details
System To fix system functionality. Not planned
Published 10 October 2023
Last updated 15 December 2023 +show all updates
  1. Updated downtime for week commencing 18 December.

  2. Update to planned downtime during December 2023

  3. Planned downtime entered for Wednesday 29th November from 6pm to 9pm

  4. Updates to planned downtimes during November and December 2023.

  5. The Rural Payments Service is back online

  6. Rural Payments service unavailable due to unplanned system maintenance.

  7. Updates to planned downtime for essential maintenance to Rural Payments for November.

  8. Change of downtime.

  9. Updated to scheduled Maintenance

  10. First published.

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