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Research and analysis: Evaluation of the Impact of Business Rates Appeals Reform on customer experience

Valuation Office Agency

October 27
09:30 2020

CCA impact on customer experience - report

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CCA impact on customer experience - annex

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Check, Challenge, Appeal - Using customer research to further improve the system

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Details

An independent report based on quantitative and qualitative research carried out both before and after the introduction of Check, Challenge, Appeal (CCA).

Accompanying this is an update on how the VOA is continuing make improvements to CCA.

Published 27 October 2020

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