Form: Appoint a trusted helper to deal with the VOA on your behalf

Valuation Office Agency

September 24
08:30 2020

Appoint a Trusted Helper

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need aversion of this document in a more accessible format, please email tell us what format you need. It will help us if you say what assistive technology you use.


Please note: Due to the current outbreak of COVID-19 the VOA is currently unable to accept hard copy post. Please fill this form in digitally or scan and email it to the email address below. Were sorry for any inconvenience this has caused. You can find out more about the impact of COVID-19 on our services on GOV.UK.

If you want to check or challenge the rateable value of your property, youll need to register for our digital service. You may not be able to register if you:

  • are ill, have a disability or do not speak English
  • do not have a British passport or National Insurance number
  • have tried to register but have failed the individual identification stage

If you cannot register on our digital service

You can get someone else in your organisation to register. As long as the individual works in your organisation, then you dont need to contact us or fill out any forms. They can go online, create your organisations account and then create an assistant role for you.

If no one in your organisation can register, then you can authorise a trusted helper to set up your account on our digital service. A trusted helper could be an agent, friend, family member or voluntary organisation. To authorise your trusted helper you will need to complete this form and both you and the trusted helper will need to sign it. Return the form to us and we will then authorise your trusted helper to set up your account. For more information please refer to the FAQ section on the form.

If you dont want to appoint a trusted helper, then you will need to contact us and we will send you a manual registration form.


If you do set up a trusted helper account you will be responsible for any information submitted by the trusted helper on your behalf. You will need to be satisfied that any changes made to your property details are accurate and be aware that changes can decrease or increase the rateable value of your property.



Published 3 December 2018
Last updated 24 September 2020 +show all updates
  1. Some important information has been added to this page about being a trusted helper.

  2. The address on the 'appoint a trusted helper' form has changed.

  3. First published.

Recent Comments

Follow Us on Twitter

Share This

Enjoyed this? Why not share it with others if you've found it useful by using one of the tools below: