Guidance

Guidance for repayment customers

SLC issues guidance for repayment customers and answers common questions related to the COVID-19 outbreak.

My UK salary has dropped or ceased. What will happen with my student loan repayments?

The amount you repay depends on what you earn. This means that if your salary decreases then your student loan deductions will decrease too.

If your salary falls below the repayment threshold, you wont have any deductions taken. You dont have to do anything. Its all done automatically for you.

I live overseas, do I still need to make monthly repayments?

The amount you repay depends on what you earn. This means that if your salary decreases then your student loan repayments will decrease too.

If the current situation with Covid-19 means that youre no longer earning or your income has dropped, you can let us know by updating your employment details.

If you no longer earn above the threshold for your country of residence, you wont have to make any repayments.

Can I still contact you if I need help?

Following the most recent Government guidance, we are having to change the way we deliver our services. To enable us to do this as quickly as possible, we are closing our customer contact centres temporarily. This means you wont be able to contact us via phone or social media.

We will continue to update you on this and apologise for any inconvenience this may cause.

What if I cant afford to repay my arrears or overpayment?

We understand that at this time many people may experience financial difficulties.

If you have agreed an arrangement to repay your arrears or overpayment of loan or grant and can still afford to keep repaying, wed encourage you to do so.

If you cannot keep repaying your arrangement or fail to repay it, we wont contact you at the moment and you wont be penalised. But we will contact you once our normal service resumes.

If you want to make a repayment to your loan overpayment or arrears, the quickest and easiest way to do it is

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