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Guidance: HMCTS Civil Business Centres performance information

Hm Courts Tribunals Service

August 1
12:08 2022

Details of processing or reply times for work at the County Court Money Claims Centre (Salford) and the County Court Business Centre (Northampton).

Customers should consider the processing times in the table before contacting the Business Centres or Contact Centre to make enquiries about progress of work.

The Money Claim Online Helpdesk can be contacted by email or by telephone on 0300 123 1057.

The County Court Business Centre can be contacted by email or by telephone on 0300 123 1056.

The County Court Money Claims Centre can be contacted by email or by telephone on 0300 123 1372.

Information correct as at 1 August 2022.

Type of process Number of working days from receipt to processing or reply Money Claims Centre Salford Number of working days from receipt to processing or reply Business Centre Northampton

Issue of new claim

11

Automated online issue

Help with fees application

12

N/A

Acknowledgement of service

10

Day of receipt

Defence and /or counterclaim prior to issue of the directions questionnaire

11

Day of receipt

Processing a directions questionnaire

10

6

Entry of judgment (online)

N/A

Automated online issue

Entry of judgment (manual)

11

21

Correspondence and letters received via post or email

12

21

Writs of Control

N/A

4

General application (does not include any judicial action)

9

20

Total processing time from receipt of application to order or comment being typed

26

37

Time from referral to judge to making order

8

9

Issue of charging order application

10

N/A
Published 19 September 2017
Last updated 1 August 2022 +show all updates
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