GovWire

Ways to improve quality

Youth Justice Board For England Wales

October 12
08:00 2022

Effective management and leadership of staff in your organisation is key to delivering a high-quality service. The standards for children in the youth justice system set out how effective leadership can deliver positive outcomes for children. The YJB expects youth justice service (YJSs) to treat children in the justice system as children. The Child First principles are that you will:

  1. Prioritise the best interests of children and recognising their particular needs, capacities, rights and potential. All work is child-focused, developmentally informed, acknowledges structural barriers and meets responsibilities towards children.

  2. Promote childrens individual strengths and capacities to develop their pro-social identity for sustainable desistance, leading to safer communities and fewer victims. All work is constructive and future-focused, built on supportive relationships that empower children to fulfil their potential and make positive contributions to society.

  3. Encourage childrens active participation, engagement and wider social inclusion. All work is a meaningful collaboration with children and their carers.

  4. Promote a childhood removed from the justice system, using pre-emptive prevention, diversion and minimal intervention. All work minimises criminogenic stigma from contact with the system.

Your self-assessment of your YJS against the Standards and against recommendations from inspection reports from His Majestys Inspectorate of Probation will identify the areas in which improvement is needed to achieve these outcomes. The Youth Justice Resource Hub contains a range of resources and tools that can support improvement planning.

Other factors which can contribute to an excellent service are the relationship practitioners develop with the children they are working with and the quality, appearance and child focussed nature of facilities, equipment and communication materials used.

The most effective YJSs act as continuous learning environments where staff at all levels are responsible for their own development and contribute to that of the whole service. Practitioners should be supported to make defensible decisions to advance their practice. Mistakes and setbacks should be regarded as opportunities to learn rather than blame. Services should be actively encouraged and enabled to involve children, stakeholders and the wider community in improving practice, and learn from complaints, reviews and inspections.

What you need to know about improving quality as a practitioner

You are responsible for providing the best and most professional service you can to:

  • children
  • parents and carers
  • victims
  • the justice system
  • the local community

It is important to keep abreast of changes in youth justice legislation, research, guidance and practice. You should maintain professional development and take ownership of personal learning needs.

Professional development

You should have regular supervision with your line manager and be able to discuss your work with the children on your caseload. This is to help you:

  • receive support if needed to resolve difficulties
  • discuss your performance
  • raise learning and development needs that will assist you to enhance your professional practice

Supervision should be an opportunity for you to reflect on your work with children, what you feel has gone well and how you might develop your approaches. Lack of consistent, good quality supervision is frequently cited as an issue in youth justice services (YJSs) assessed as lower performing by His Majestys Inspectorate of Probation. For more information on supervision please visit the Youth Justice Resource Hub

You should receive regular performance reviews following the procedures set by your employing authority. This should set work targets which are:

  • specific
  • measurable
  • achievable
  • realistic
  • time-bound

One-to-one supervision sessions will examine your progress against these targets, support you with challenges and assist you to develop your practice.

The review process will also agree a development plan which sets out how you can improve your practice. Options within the plan might include:

  • attending formal training courses
  • using online resources such as the workforce development section on the Youth Justice Resource Hub
  • being buddied or mentored by other members of the team (or other YJSs)
  • receiving guidance and feedback from managers
  • taking part in quality assurance processes
  • shadowing other workers
  • other forms of feedback

It is vital that you take responsibility for your own development. You should:

  • identify areas in which you would like to improve; discuss them with your line manager and agree what will be undertaken
  • ask for feedback, which can be done in a variety of ways see below
  • implement the development identified by these processes
  • use all opportunities, both formal and informal, to learn

Reflective practice

It is important that you take time to consider your work and ways in which your practice or outcomes arising from your involvement have been effective or could have been different or improved. For this to be effective you should have sufficient time and focus to enable you to critically assess what you have done.

You can share what you learn from reflective practice with colleagues and provide observations from your experience to inform your personal development and that of the service. The aim is for you to develop an internal supervisor, so that you can:

  • give your work a critical appraisal
  • develop confidence in your skills
  • make your practice more effective

The Youth Justice Resource Hub contains examples of how reflective practice is used.

See also, this example of reflective supervision from Tower Hamlets Youth Justice and Family Intervention Service.

How to get feedback for your own professional development

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