Student Loans Company
Our repayment call waiting times are currently longer than usual due to high volumes from customers enquiring about refunds. Were asking customers to first check if theyre due a refund using our dedicated page Repaying your student loan: Getting a refund - GOV.UK (www.gov.uk).
Customers who think they might have made a repayment in a previous tax year, but earned below that tax years annual repayment threshold can check their previous years statements on their online account https://www.gov.uk/sign-in-to-manage-your-student-loan-balance
Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit: https://www.gov.uk/repaying-your-student-loan/which-repa