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Guidance: Prisoner complaints policy framework

Ministry Of Justice

December 12
14:33 2023

Annex J: Information for prisoners: Making complaints (easy read) (Welsh)

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Translated complaint forms

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Prisoner Complaints Framework sets out requirements and information on providing a fair and effective system for dealing with prisoner complaints, including by ensuring procedural justice and taking a problem-solving approach for both adult prisoners and young people. It also incorporates the parts of PSI 58/2010 (Prison and Probation Ombudsman) that refer to complaints.

Published 5 July 2019
Last updated 12 December 2023 +show all updates

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