Environment Agency
Details
It sets out the commitment to its customer around what they can expect regarding:
- service standards
- customer service promise
It sets out the commitment to its customer around what they can expect regarding:
Minor word updates to Environment Agency service standards
Updated section 5 'Environment Agency service standards' with aim to acknowledge complaints within 3 working days. Updated section 6 'Responding to environmental incidents' to use information provided to enable targeted compliance, regulation and enforcement.
New section - how the Environment Agency responds to incidents
Updated the teams response time in our service standard information.
Removed section 7 - how we have performed
A position statement 'Managing unacceptable customer behaviour' has been added.
First published.