GovWire

Guidance: Rural Payments service: check for maintenance and downtime

Rural Payments Agency

November 14
10:48 2023

There will be times when the Rural Payments service is unavailable because of essential planned maintenance and updates.

The Rural Payments Agency (RPA) will aim to minimise disruption to the service by scheduling planned maintenance times. We will try to give as much notice as possible about maintenance and downtime of the service, though we may not always be able to do this.

What maintenance and downtime is scheduled

Maintenance and downtime scheduled for the next 4 weeks. Some dates and times may change during the 4-week period.

From To Reason for downtime
6pm on Wednesday 15 November 9pm on Wednesday 15 November General maintenance
5pm on Friday 17 November 6pm on Friday 17 November Major maintenance
6pm on Wednesday 22 November 8pm on Wednesday 22 November Generalmaintenance
5pm on Friday 24 November 6pm on Friday 24 November Majormaintenance
5pm on Friday 1 December 6pm on Friday 1 December Majormaintenance
5pm on Tuesday 5 December 9am on Wednesday 6 December Generalmaintenance
5pm Friday 8 December 6pm Friday 8 December Majormaintenance
6pm Wednesday 13 December 8pm Wednesday 13 December Generalmaintenance
5pm Friday 15 December 6pm Friday 15 December Majormaintenance
5pm Monday 18 December 9am Tuesday 19 December Generalmaintenance

Types of maintenance

There are different types of maintenance that need to be carried out.

Type of maintenance Maintenance details
Major Planned downtime to release new functionality and software upgrades
General Weekly planned downtime to update land and customer details
System To fix system functionality. Not planned
Published 10 October 2023
Last updated 14 November 2023 +show all updates
  1. Updates to planned downtimes during November and December 2023.

  2. The Rural Payments Service is back online

  3. Rural Payments service unavailable due to unplanned system maintenance.

  4. Updates to planned downtime for essential maintenance to Rural Payments for November.

  5. Change of downtime.

  6. Updated to scheduled Maintenance

  7. First published.

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