GovWire

Guidance: Compensation guidance

Hm Passport Office

November 24
11:45 2022

Details

This guidance explains, if things go wrong, when and how we will:

  • compensate a customer
  • claim compensation from our partners or suppliers
Published 18 June 2010
Last updated 24 November 2022 +show all updates
  1. Updated guidance.

  2. We have updated the guidance to explain when we may consider refunds or compensation for missed travel (in the Refund for a loss of a holiday section).

  3. Updated guidance.

  4. First published.

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