Hm Passport Office
November 24
11:45
2022
Details
This guidance explains, if things go wrong, when and how we will:
- compensate a customer
- claim compensation from our partners or suppliers
This guidance explains, if things go wrong, when and how we will:
Updated guidance.
We have updated the guidance to explain when we may consider refunds or compensation for missed travel (in the Refund for a loss of a holiday section).
Updated guidance.
First published.