From a customer
If a customer writes requesting information about a particular test of their own, we must supply that information. We do not make a charge to supply this information (such as a test report, for example) unless they ask to see all the information that we hold on them throughout the Agency. This would be classed as a subject access request; they should submit a written request to DVSA Information Assurance Team accompanied by the relevant fee.
If a third party writes on the customers behalf, we cannot deal with the enquiry or complaint without the written permission of the candidate. The letter must be returned to the writer with the relevant pro-forma.
Examiners should refer to chapter 9 of the DT1 for more detailed information. All queries about data protection issues should be addressed to the relevant department within DVSA.
The implications of breaching the Data Protection Act are serious. Individuals are responsible personally for information they give out and are liable to be prosecuted if they are found to have disclosed information inappropriately. Legislation does not hold the Agency responsible under these circumstances.