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Guidance: How to contact a Retailer CCO or Supplier Helpline

Groceries Code Adjudicator

November 29
17:20 2023

Details

Code Compliance Officer (CCO) contact details and Retailer Supplier Helplines

If you are a current supplier and would like to contact the relevant CCO regarding any issues covered by the Groceries Supply Code of Practice, please refer to the relevant link.

Published 20 September 2018
Last updated 29 November 2023 +show all updates
  1. The Ocado supplier helpline contact details have been updated.

  2. Amazon's supplier helpline details have been updated.

  3. The Code Compliance Officer Contact details have been updated for Amazon.

  4. Sainsbury's Code Compliance Officer details and Amazon's supplier helpline details have been updated.

  5. Updated Lidl's supplier helpline contact details.

  6. Amazon CCO and senior buyer information have been updated.

  7. Amendment to the CCO confidentiality commitment. To address supplier concerns, all 14 Retailers have committed to ensuring that suppliers do not face negative consequences as a result of raising issues with the business directly or with the CCO.

  8. Change of Aldi's CCO from Lizzie Collins to Alex Wood.Amendment to Amazon's supplier helpline details.

  9. An update to B&M's Code Compliance Officer contact details.

  10. The email address for Morrisons' CCO has been updated

  11. Contact details for the new CCO of Morrisons have been updated.

  12. Updated Supplier Helpline details for M&S

  13. Edited Supplier Helplines - Amazon.com,inc.'s Senior Buyers' contact details have been updated.

  14. Amendment to Waitrose supplier contact details

  15. Added Amazon.com, Inc.'s contact details

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